Frequently Asked Questions
Q: What is Atlantic Mooring’s Mooring Maintenance Program?
A: The MMP is a program designed to help our clients in numerous ways.
Once a client is signed up to the program they can pretty much forget about their mooring and enjoy using their boat. It is the worst thing to wake up in the middle of the night and hear the wind howling, and wonder “I hope my boat is safe”.
Atlantic Mooring (AMML) ensures the safety of your boat on its mooring by proactively performing an inspection on the mooring every six months. If components fail to meet standards then the parts are changed out automatically. You get a report in your email after each inspection. This report will detail any work that was carried out and give you the peace of mind that your mooring meets AMML’s VERY strict standards.
Q: Will I be able to get a certificate for my insurance?
A: YES! While you are enrolled on the program your mooring will be consistently kept up to and exceed insurable standards. Your certificate for insurance will always be ready.
AMML understands that while your mooring maintenance is important, that you have many other really important matters in your life to deal with as well. Often people don’t realize that their insurance is up for renewal until they receive a notice from their insurance company. We often get a “panic” call from clients who tell us that their insurance policy just ran out and that they cannot get their boat insured until they get a certificate from an accredited mooring company. If this call happens during our busy season, then sometimes we may have a waiting list of several weeks. This causes undue stress for all parties involved. If you are signed up on the MMP, when you call for your certificate we can just email it over within a few minutes.
What if someone runs over my buoy and pops it, my bridles chafe, or some ones boat is hitting mine?
If you notice an issue with your mooring such as a deflated buoy, call Atlantic Mooring 238-0050.
As an MMP client you are our most important priority and we will get your issue sorted right away.
We will also dive on the mooring and look for any other issues that might be present. Often chaffed bridles are a symptom of bigger issues under the water.
If someone else’s boat is hitting your boat we will come out and figure out the root cause. Often someone’s chain is wrapping or another mooring company moved one or more of the moorings in the area. We will get your issue sorted right away.
Q: How much does the MMP cost?
A: The cost of the MMP depends on the size of the boat. It includes everything except the weight and ground chain.
1’ – 29’ = $34.59 per month
30’ – 39’ = $46.99 per month
40’ – 49’ = $57.59 per month
50’ – 59’ = $69.99 per month
For boats larger than 60’, pull out/hold off moorings, floating docks, and bow stern moorings please call 238-0050 or email for a personalized quote.
Q: How do I sign up?
A: Call or email Atlantic Mooring – 238-0050 or . Our customer service specialists will ask you a series of questions such as “What is your mooring #, where is the mooring located, what size boat is this mooring registered for, what is your name, and contact info, etc.” AMML will then email you a short, simple and easy to read contract and an authorization form to auto debit your bank account or credit card every month. Sign the contract and fill out the payment authorization form and send it back. You are signed up!
Q: How do I get out of the Program?
A: If for any reason you decide that you do not want to be enrolled in the MMP any more, simply come into the Atlantic Mooring offices at 231 Middle Road with a valid ID and inform our customer service specialist that you want to exit the program. We ask for three months’ notice. AMML will ensure that your mooring is at an industry standard and will cease maintaining it.
Q: Do I have to pay an upfront bill and then pay monthly as well?
A: There is no upfront bill to pay. Just sign up and AMML will auto debit you every month depending upon the size of your boat.
Q: What if I Want To Put A New Mooring Down?
A: If you would like to put a new mooring down, Atlantic Mooring can walk you through the entire process from picking an ideal spot, the Marine and Ports Application, spec’ing the correct size weight, ground chain, making custom bridles and other components and installing the mooring. If you are signed up as an MMP client the only extra charge would be for your Weight and Ground Chain and trucking of the weight. The reason is that these are components that do not need any maintenance and will typically last for 10 – 15 years or even more.
Q: How can Atlantic Mooring Afford to do this?
AMML understands that our clients expect a high level of service. We also believe that our clients should know "How Much This Is Going To Cost" It is because of this we started doing our "Mooring Assessments", now we have taken it one step further in offering our "Maintenance Plan", this low cost way to ensure the safety of your mooring all year long.
The problem we have had in the past is inefficiencies due to the nature of the business every person’s insurance runs out at different times of the year. In an average day we may do a mooring in Somerset, then in St. Georges, then another in Hamilton. For the 3 hours of actual barge work we have been driving around for 8 hours. This is a huge waste of time and energy and FUEL! With our new plan we can group all the people that need the work done in an area to be serviced at the same time. This reduces our labor cost and fuel cost and allows us to pass that savings on to you the customer. EVERYONE WINS!
For additional information please feel free to contact the office and we would be more than happy to answer any questions you might have.